CourseSmart Accessibility FAQ's

Is CourseSmart Accessible?

CourseSmart's Mission is to service all customers, regardless of their accessibility needs. CourseSmart is addressing accessibility as an area of continuous improvement and accessibility enhancements are being added regularly. CourseSmart addresses accessibility for both its web storefront and its reading experience. CourseSmart's website is generally accessible to screen readers and other assistive technologies.

CourseSmart has a screen-reader accessible reader that is available to users with disabilities. The quality of the experience is subject to accessibility limitations inherent in the content supplied by our publishers. These limitations can include lack of tagging for images and charts, equations and formulae and sub-optimal reading order. The reader extracts the text from the publisher source files and makes it available to screen access technologies. All CourseSmart titles can be accessed using the accessible reader, however CourseSmart, along with the Alternative Media Access Center, has optimized our top selling titles to include tagging for reading order, headings, lists, images and charts.

While a substantial number of our titles are optimized, we do not indicate on the website which titles are optimized. While it would seem obvious for us to do this, we have found that many of our titles are very accessible even without hand optimization. It would be incorrect to conclude that if a title was not optimized it would not be accessible.

Using the accessible reader requires a setting to be established in our system. If you use a screen–reader to access our site, when you open a book to read, you will be asked if you would like to use our accessible reader. If this is the case, please follow the instructions. You will be provided the accessible reader immediately.

If you have additional questions about our accessibility, please contact us at accessibility@coursesmart.co.uk.

What accessibility tools are supported by CourseSmart?

CourseSmart has evaluated its website and reader accessibility using JAWS 11, NVDA, iOS VoiceOver and OS X VoiceOver. Additional testing using NVDA and ZoomText are in process.

Does CourseSmart have a VPAT available for its services?

CourseSmart has VPATs for each of its Product platforms:

How do I give feedback?

CourseSmart is continually improving the accessibility of its products. We welcome all feedback that can make our product more accessible to all of our users. All accessibility feedback is reviewed at the highest level of our organization. Please send your comments and questions to accessibility@coursesmart.co.uk.